Reference

What You Agree to When You Use ezz88

These terms set out how your account works, what we expect from you, and what you can expect from us. They apply to every deposit, session, and withdrawal you make on ezz88, where access is permitted under local law.

Account eligibility rulesDeposit and withdrawal conditionsDANA, OVO, GoPay use termsAccount suspension policyHow to raise a dispute
ezz88 What You Agree to When You Use ezz88
HOW WE HANDLE THIS

Our Commitments Under These Terms

These commitments explain how we apply our terms in practice — not just what the rules say, but how we act on them. Every point below maps to a real process inside your account.

Account Security

Your account is protected by OTP verification at login and on withdrawal requests. If we detect an unusual session, we suspend access and notify you by email before asking you to re-verify.

Data Handling

We collect only what is needed to run your account — your contact details, wallet IDs for DANA, OVO, or GoPay, and transaction history. We do not sell this data to third parties.

Requesting Changes

To update your registered email, phone number, or linked e-wallet, submit a request via Live Chat with a copy of your ID. Changes are processed within two business days.

Dispute Resolution

Disputes about transactions or account decisions must be raised within 30 days of the event. Submit via email with your transaction ID. We aim to respond with a decision within five business days.

TERMS CONTACT

Reach Us About These Terms

Have a question about a specific clause, a restriction on your account, or a withdrawal hold? Our support team handles terms-related queries directly. Use any of the channels below to get a clear answer — we do not redirect terms questions to an automated FAQ.

Team online

Live Chat

Open the chat widget from any page in your account. For terms disputes or account holds, select the 'Account & Rules' category so the right team picks it up immediately.

Email Support

Send your query to our support address listed in the Help section of your account. Include your registered email and a brief description of the clause in question.

Account Help Centre

The Help Centre inside your account dashboard covers the most common terms questions — wallet verification, withdrawal conditions, and account suspension appeals.

Common Questions About These Terms

These are the questions we actually receive about how our terms work day to day. Each answer reflects the real process — not a paraphrased version of the full clause.

No. The same terms apply regardless of whether you fund your account via DANA, OVO, or GoPay. The payment method does not change your rights or obligations under these terms.

We will suspend your account and send an explanation to your registered email within 48 hours. The email will include the specific clause breached and the steps available to you to appeal the decision.

Send a data request to our support email from your registered address. We will compile and return your account data — including transaction history and wallet records — within seven business days.

Yes. Submit a written deletion request via support email. We will close your account and remove personal data subject to any legal retention obligations that apply in your jurisdiction.

Raise a formal dispute via email within 30 days of the decision. Include your transaction ID and a clear description of the issue. Our team will review and respond within five business days.

Currently, these terms are published in English only. If you need clarification on a specific clause, our support team via Live Chat can walk you through it in plain language.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.